Privacy Policy

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Consult Kayzer LLC is committed to delivering high-quality, safe, and person-centered services to all individuals receiving Personal Services Agency (PSA) support.
Our Quality Assurance and Improvement (QA/QI) Policy ensures compliance with 455 IAC 2-9-5 and establishes a structured system to monitor, evaluate, and continuously improve service delivery.

Goal:
To continuously assess and enhance the safety, effectiveness, and satisfaction of all PSA services, ensuring that every individual we serve receives the highest standard of care.

This QA/QI Policy applies to all PSA services provided by Consult Kayzer LLC, including:

• Adult Day Services (Levels 1–3)
   
• Assisted Living Support
   
• Care Management
   
• Caregiver Coaching & Behavior Management
   
• Community Transition Assistance
   
• Home & Community Assistance
   
• Home-Delivered Meals
   
• Home Modification Assessment
   
• Structured Family Caregiving
   

Applicability:
This policy governs all employees, contractors, and volunteers involved in service delivery.

1. Data Collection & Incident Analysis
    
   • Record all reportable incidents in compliance with Indiana PSA regulations.
      
   • Conduct monthly reviews to identify trends, recurring issues, or risks.
      
   • Document findings and corrective actions.
      

1. Individual Satisfaction Surveys
    
   • Conduct annual satisfaction surveys for individuals and families served.
      
   • Gather feedback on service quality, professionalism, timeliness, and overall satisfaction.
      

1. Review & Recommendations
    
   • The QA/QI Coordinator and leadership team review all survey and incident data.
      
   • Develop recommendations to reduce risk, improve outcomes, and enhance client experience.
      

1. Monitoring & Follow-Up
    
   • Implement improvement plans with clear responsibilities assigned to staff.
      
   • Track progress and document outcomes for accountability.
      

1. Staff Training & Compliance
    
   • Provide annual training on QA/QI findings, safety practices, reporting procedures, and service protocols.

• Conduct a formal QA/QI review at least once per year.
   
• Evaluate the effectiveness of corrective actions, staff training, and quality improvements.
   
• Update policies and procedures based on review findings.
   

Documentation:
All QA/QI logs, including incident reports, survey results, recommendations, and follow-up actions, are maintained securely for a minimum of five (5) years.

• Maintain all QA/QI documentation and ensure timely follow-up on improvement actions.
   
• Report significant findings and emerging trends to agency leadership.
   

• Ensure all staff are trained and compliant with QA/QI requirements.
   
• Review QA/QI outcomes and implement strategic improvements to enhance service quality.

All employees, contractors, and volunteers are expected to adhere to this QA/QI Policy.
Failure to comply may result in corrective action in accordance with agency procedures.